London Emergency Plumbing Process from Incident Report to Water-Safe Handover

Record the postcode, exact address, caller role, affected areas, water movement, visible source, stopcock status, nearby electrics, occupancy, access and photographs when safe. The report remains distinct from the plumber’s later observations.

Confirm which isolation point can be used safely and what it controls. If isolation cannot be reached or affects a communal service, identify the responsible building contact. Do not enter standing water near electrical equipment.

Inspect accessible fixtures, joints, valves and routes; preserve uncertainty around concealed work. Explain any specialist detection or access proposal before opening finishes.

State the attendance terms, proposed work, parts, labour basis, temporary or permanent result, exclusions and change triggers. Capture authority before additional chargeable work where conditions allow.

Record what was controlled or repaired, tests performed, water status, outstanding damage, restrictions, required specialists and the next action. Send the record to the authorised contact.